Client Payment Preferences

Please complete this form to let us know how you’d like us to handle your transactions. We require all clients to have a credit or debit card on file at all times. We will use this card to process payments with your permission, and if your balance becomes negative.



Please note: All credit card transactions are charged a 2% processing fee. Clients must cancel a session by contacting their trainer at least 24 hours in advance to avoid being charged for the session.
No Refund Policy: When you join Clay for personal training or classes, you are committing to your health and well-being. We want to support you anyway we can, but we understand that life happens and things occur that are out of your control. If you find that you need to be away from Clay for an extended period of time, we will hold your funds in your Clay account until you are able to return. This also helps you be accountable to yourself and your health and fitness goals. In general, we have a No Refund Policy except in a case of emergency.


3000 Berkmar Drive Charlottesville, VA 22901
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